What a Forex Retention Agent does
Retention agents own the post-FTD relationship — re-engaging clients who have stopped depositing or trading, recovering churned accounts, upsizing active traders, and feeding intelligence back to the dealing desk on flow quality.
It's a desk where language and emotional intelligence beat scripts. The best retention agents pair deep market knowledge with trust-building skills, and the highest-paid seats almost always require a second EU, MENA or APAC language at native level.